Persuasion Dynamics Testimonials

I would like to give you some feedback on the successes we've met since you and Peter conducted the Persuasion Dynamics training with our store managers this past April and May.  We saw our second quarter sales per car average increase over the first quarter by $2.10 which translates into $125,888 more revenue for our company in the last three months.  Not bad!

We just got our second quarter Customer Satisfaction Survey results in and have seen improvements there too.  Our "Overall Satisfaction" rating went from 93% to 94% from the 1st quarter.  All other CSS measures have either held steady or improved slightly in the second quarter.  One of our Kitchener stores went from an 86% overall rating to 100% and the manager gives the Persuasion Dynamics full credit for the turn around!

Then there's the intangibles: like any training we've ever done, some people are unaffected and don't improve but others really get into it and make quantum leaps forward.  Because of this training we have some people that can "finally do the sales thing!".  It's great to see the confidence and pride in the people who did not have it before.  Some managers have called or e-mailed me thanking me for bringing this training to them.  I can assure you, that's never happened before!

When our Cambridge project is up and running, we'll have to gt together and see how we can continue the Persuasion Dynamics training and bring it more mainstream to the rest of the employees.

Until then, I would like to thank you and Peter for bringing Persuasion Dynamics to our company.  The training has and will continue to pay off.

Sincerely,

Guy Schmidt,

Human Resources

 

"It was an exciting eye-opening experience. It showed me that rapport,  not product knowledge is the key to opening the door to a successful sales career.

The reframing tool has opened many doors that were hard to get through before. With one client I was getting nowhere fast and it appeared that the appointment was coming to a premature close. I shifted gears and made a comment like "You know, I have people knocking on my door every week trying to sell me some thing they want me to have instead of something I want or need. Why they don't take the time to find out what I want is a mystery to me. Do you ever have this happen to you? Wouldn't it be great if just once they would try to make a friend instead of a sale?”

Suddenly we had some commonality and some head nodding to indicate that we were on the same page. We were able to relax and have a fruitful discussion that has led to a long and mutually fruitful business relationship."

Mike F.

 

"I am now often able to hear the pace of speaking of someone I am talking to and am able to understand what type of a learner they are, rather than judging their pace as different from mine."

Alexandra A.

 

"I definitely pay more attention to people's actions and words. Understanding why and how people react to different situations is essential to help them in their future."

Tim H.

 

"The seminar has helped me focus more on my client and to open up a common dialogue easier and more effectively. Meetings are more relaxed and more productive as a result of practising the skills taught in Persuasion Dynamics."

Steve P.

 

"I use the skills daily. I am particularly competent with mirroring and anchoring. Just the other day, I was sensing resistance of one of my prospects and used the material to diffuse the tension. It was an opening meeting with a couple to whom I was referred. As part of me presentation, I always show a sample plan as I am a big believer in giving everybody something tangible when I do business. I asked the couple if they would find road mapap to achieving their goals of value and while the husband and I were in very good rapport, the wife simply shook her head and said, "No, I don't think we really need something like that". At that point we moved off that topic and I began to mirror her and anchor positive thoughts toward the plan. In no more than fifteen minutes, we had set up another meeting to set their goals so I could develop the full plan for them."

John L.

 

"Thank you for the opportunity to attend the seminar yesterday. Over my half century + of life, I have had the opportunity to learn different aspects of the seminar content, at different times, in different ways. The seminar, for me, was a synthesis of this prior learning enhanced with a deeper explanation of what I already knew, seasoned with new information and context that can only enhance and improve whatever communication skills I already possessed."

Mike D.

 

“I wanted to let you know how much I appreciated the past few days that you spent with all of us.

I truly believe that the tools you shared with me will change my life forever! You've managed to shift my paradigm and I suddenly have a greater sense of clarity."

Sylvie A.

 

“I would like to thank you for allowing me to participate in your 'Persuasion Dynamics' Seminar in Windsor recentlearn edearned so much---about other people and also about myself. I have been practising and listening to the CD's, and always have your pocket card handy! Life-long learning is a journey to be enjoyed...the experience of meeting you has been very rewarding.

You do great work---thanks again!"

Christy B.

 

"Persuasion Dynamics is a series of classes worth taking. This course contains the kind of information you hope the competition does not get their hands on. If you are looking for a method for developing style, process or technique during the sales process this is a must take course."

Mark P.

I am sending you this letter to discuss the impact your course, Persuasion Dynamics has had practiceactice.

I have attended numerous sales courses, coaching sessions, as well as industry sponsored seminars.  I have never experienced such far-reaching effects.  As a professional advisor the need to empathize with each client is key to providing the highest level of service.  By implementing just a few of the principles taught I was able to establish rapport quickly and find out exactly the key area of concern was.  I find myself walking away from an initial appointment with an unbelievable amount of pertinent information.  The best part is the feeling of true connection.  By deftly applying your techniques, I have been able to make the right impression, the first time.

Peter, what sets your course apart is your commitment to each delegate after the course was completed.  The power of continuing education combined with practice. You have made it a mandate to ensure we walk the walk and talk the talk.  By staying in touch and helping us create truly powerful individual groups to continue to perfect our skills, the powerful lessons will not be lost.

Sincerely,

Rayna O'Neil

 

Peter has worked with me over a four month period to help me renew and develop self-confidence skills that had become a challenge for me over the past few years.  Through a series of one-on-one meetings using various techniques as well as phone interviews, he was able to help me not only regain but also enhance my self-confidence, especially in the areas of presentations and interviews.

I would highly recommend Peter to anyone looking to refine/improve their ability to interact with people either on a day-to-day basis or in more formal settings such as presentations or interviews.

If you need any further information, please feel free to contact me.

Mark Mehlenbacher

Deputy Fire Chief

City of Burlington

905-333-0772 x 205

 

Testimonials for the Window Film 12 Month 

Success Program

From: Peter Yates

         Window Film Systems

My attendance in Peter's Persuasion Dynamics seminar served introdictioniction to Peter.  The following year, it was decided that we would host a Dealer Business Development Conference.  Without hesitation, I knew DeShaneeShane would be the ideal fit as our Conference Speaker.  I was immediately impressed with Peter's level of commitment, initiative, imagination, energy level and his passion for the success of our event.   Equally impressive is Peter's consise fulfillment of promises and commitment to follow up.

As predicted, all of our attendees responded positively to Peter's communication methods.  His presentation skills adopt all components required for audience captivation and effective message delivery.  Peter encompasses the topic he is speaking on, and this is displayed within his mannerisms, tone of voice, sense of humour, interaction with attendees and eye contact, which is always appropriate to the subject.

Among several objectives acknowledged in planning the conference emerged the identification for the need to provide continued support to our dealers beyond the event.  The 12 Month Business Development Program was created as a result, and Peter has been instrumental in developing this program.  His services to myself, my staff, and my dealers has been invaluable.  His teachings have been applied to both my personal and professional lives with great success.  We recognize that excellence is a journey, not a destination.  Dr. DeShane will be your best tour guide for the journey.

-Peter Yates-

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From: Luke and Delores Schwartzentruber

       Promarkromark Window Film and Blinds

Although we are just a little more that half way through the 12 month Business Development Program we already have seen great results.  In the past, many things we had talked about doing in our business never came to fruition because we didn't have the right tools to see them through.  Although we could often see the big picture, we got bogged down in the daily to-do's and didn't focus on what really mattered if we were to move ahead.

With Dr. DeShane's gentle coaching approach, and the step-by-step Business Development Program we are evaluating all areas of our business and personal life.  We are finally working on our business as well as in it.  The program has given us a renewed enthusiasm and direction in which to channel our energies, both at work and in our personal lives.  The 2 week sessions provide the appropriate time frame in which to do our "homework" and come prepared to the next session.  We have found the topics on Sales, Strategic Planning and Life Balance to be valuable and look forward to the upcoming months as we discuss these along with Managing and Financial Success.

We highly recommend this program to anyone who is interested in growing their business and improving their quality of life.

-Luke and Delores Schwartzentruber-

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From: Ken Greenwood &McCabeMcCabe

         Sun Shade Film Systems Ltd

Good Morning Peter,

Lori and I want to tell you how much we enjoy and value our participation in the bi-weekly tele-seminars you are hosting.  Your ability to zero in on the needs of small business owners in today's demanding environment coupled with your grasp of the Window Film Business creates a powerful educational experience.

We particularly enjoy your engaging, down-to-earth manner as you relate your own success as a small business entrepreneur.

-Ken Greenwood-

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From: Rick and Ann Lowe

         Solar Cap Window film Specialists

Dear Peter

Your "Next Step" business development course has been very helpful in teaching us to understand all the important dynamics involved in developing and sustaining a successful business.

We can see how much you understand about the window film business.  You not only teach your program, you live it.  We have been very fortunate to be a part of your program and would/will encourage anyone to take any type of program you offer.

The course materials can be used with each phase and step we make over the years.  I would look forward to any new ideas and classes that you offer in the future.  I want to wish you continued success with your business coaching.  We also want to thank you for your support and encouragement through the course schedule.

-Ann and Rick Lowe-

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Coaching Clinic Testimonials

For Coaching Clinic Testimonials, click here